ABOUT CRUISES
What does a cruise booked with Hapipais include?
Our cruises include accommodation, meals on board, entertainment, scheduled activities and access to ship facilities. Some cruises also include shore excursions, drinks and gratuities.
What is not included in the price?
Personal expenses such as shopping, alcoholic beverages, special excursions, internet and spa services are usually at additional cost.
Where do the cruises depart from?
We work with departures from different international ports. You can filter by departure port when browsing our packages.
Do I need a visa to travel?
It will depend on your nationality and the countries visited by the cruise ship. We will help you identify if you need special documents and guide you through the process.
Are cruises suitable for children?
Yes, many cruises are designed for the whole family and have special areas and activities for children.
ON RESERVATIONS AND PAYMENTS
How do I book a cruise?
You can do it directly on our website by selecting your package and completing the booking form. You can also write to us if you need personalized assistance.
Can I pay in installments?
In some cases yes. We offer installment payment options depending on the shipping company and the anticipation of the reservation.
Is it safe to pay on the website?
Absolutely. We use SSL technology and secure payment platforms to protect your data.
Do I receive confirmation of my reservation?
Yes. You will receive an email with all the details of your trip once the payment has been made.
CANCELLATIONS AND CHANGES
Can I cancel my reservation?
Yes, but it is subject to the shipping company's cancellation policies. Some allow partial refunds depending on the amount of time in advance.
What if I need to change dates or names?
Changes are possible but may have an additional cost. Write us as soon as possible to help you.
TRAVEL ARRANGEMENTS
What should I bring on a cruise?
We recommend bringing: valid passport, travel documents, comfortable clothes, bathing suit, sunscreen, medications and adapters if applicable.
When should I arrive at the port?
At least 3 hours before departure. We will inform you of the exact time once your reservation is confirmed.
Is there medical assistance on the ship?
Yes. All cruise ships have an infirmary and basic emergency care.
